1. Terms and Conditions.
These Terms and Conditions apply to purchases made from The Little Blazer Company® website www.thelittleblazercompany.com (“Website”).
Your acceptance of these Terms and Conditions is given when you place an order with us. These Terms and Conditions tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions about any aspects of our Website, please contact us using the details below.
2. Information about us and how to contact us.
2.1 Who we are. We are The Little Blazer Company®, a company registered in England and Wales. Our company registration number is 13153109. Our registered VAT number is 413 0864 24.
2.2 How to contact us. You can contact us by emailing our customer service team at firstname.lastname@example.org.
2.3 How we may contact you. If we must contact you, we will do so by emailing you using the email address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these Terms and Conditions, this includes emails.
3. Website Information. We will endeavour to make sure that all information on our Website is accurate and correct at all times and will try to resolve any errors on the Website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us although this does not mean we accept liability for any such errors.
4. Our Contract with you.
4.1 We accept orders when payment is taken. We will contact you by email to confirm that we have received and accepted your order and then we will confirm dispatch and tracking details to you by email also. These emails will include an order number, a tracking number, details of the products you have ordered and delivery details.
4.2 Sometimes we reject orders. All orders are subject to acceptance and availability. Sometimes we reject orders, for example, because a product is unexpectedly out of stock, you are located outside our delivery areas or because the product was mispriced by us. When this happens, we let you know as soon as possible, and you will not be charged for your order, and we will refund any sums you have paid. Any items placed in your shopping basket are not reserved and may still be purchased by other customers. We will notify you by email if for any reason we are unable to complete your order.
5.1 We charge you when you order, and your order shall not be completed until you have made payment. Order status may take up to 2 hours to update after your order has been placed.
5.2 Where VAT is applicable, we pass on increases in VAT. If you are in the UK and choose to have the products shipped to the UK, prices will be shown inclusive of VAT (where applicable) at the current rate. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. US will show a price excluding VAT as no VAT will be due on these orders. Delivery to any EU Country may be liable for Customs Duty and Local Taxes. Please note that these fees are the sole responsibility of the purchaser and are non-refundable. You will pay any additional fees directly to the carrier and orders with multiple items may be dispatched in separate parcels. You will only be charged for one delivery fee; however duties and taxes are charged upon delivery of each item. Failure to pay this additional duty or tax will result in your parcel being returned to us. We recommend that you speak to your local Customs Office if you have any queries regarding this.
5.3 If you are a customer whose credit/debit card is not denominated in Pounds, Euros or Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with The Little Blazer Company, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.
5.4 We can end our contract with you for a product and claim any compensation due to us if you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that a payment is due.
5.5 Payments – we accept all major debit and credit cards including Visa, Mastercard, Amex and Shop Pay, Apple Pay and Google Pay. Payment will be debited and cleared from your account upon acceptance of your order.
5.6 You confirm that any payment method that you use is yours or that you have been specifically authorised by the owner of the payment method to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
5.7 We reserve the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are your card details have been flagged by our fraud screening processes or are declined by our fraud screening process.
5.8 We take reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.
5.9 Discount Codes. Discount codes may be issued from time to time for seasonal offers, promotions or may be gifted by us. Discount codes can only be used once and therefore, cannot be used in conjunction with other discount codes. Unless otherwise specified, the discount code should not apply to items on sale.
6. Please note the following about our products.
6.1 Products can vary slightly from their pictures. A product's true colour, position of the patterns and embroidery detail may not exactly match that shown on your device or in our marketing. All sizes, weights and measurements indicated on our Website are approximate only.
6.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our Website.
6.3 We're not responsible for delays outside our control. Delivery dates are estimates only. If delivery of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. We will not be responsible for any delays which are unexpected, unavoidable or a business loss. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us on email@example.com to end the contract and receive a refund for any products you have paid for in advance, but not received. Please note that we may deduct any reasonable costs we have already incurred before providing you with a refund.
7. Returns and Exchanges
7.1 Your right to change your mind. If you have changed your mind about your product(s), you must notify us within 14 days of receiving the product(s) to request a RMA (Return Merchandise Authorisation) number and form. Please request this by emailing firstname.lastname@example.org. You must return the product(s) to us in the original branded packaging provided and in an appropriate and sufficiently hard-wearing external shipping box. You must return the product(s) including any free gifts provided with it, in unworn and perfect conditions with all tag still attached, within 14 days of you telling us you have changed your mind. Returns are at your own cost.
7.2 You have to return the product(s) at your own cost. Returns must be made using an established delivery service and to the address provided when a return is requested. We recommend that the returns are sent via tracked or signed delivery, ideally insured, to cover full retail value of the product(s). If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you cannot provide evidence and we do not receive the product(s) at all or within a reasonable time we will not refund you the price. For further information please refer to ‘Refunds’ below.
7.3 All product(s) and branded packaging being returned are subject to full inspection. Orders sent back from a different destination may incur additional charges and be delayed in customs. Provided that all product(s) including the branded packaging are received undamaged with all original tags, where applicable any protective films and labels attached as presented on delivered, clean, unmarked, and unworn, in full re-saleable condition, you will receive a full refund for the item.
7.4 In the event that a returns request is not accepted, we will send the product(s) back to you. Please note that before your product(s) leave our warehouse, they are thoroughly inspected and controlled by our packing team and then checked again by our dispatch team. In the very unlikely event that you receive an item which is faulty or damaged, please contact us at email@example.com immediately.
7.5 We will send an email once your return has been processed and additionally email if we need further information from you in order to complete the returns process. You are always welcome to email us to check the status of your return. If you wish to exchange an item, please contact us on firstname.lastname@example.org.
7.6 When you can’t change your mind. You can’t change your mind about an order for:
- Products sealed for health protection of hygiene purposes, once they have been unsealed after you receive them; or
- Product(s) that are tailored to your specification or have been personalised.
8.1. You have rights if there is something wrong with your product. Any refunds will be refunded to you within 14 days of us receiving the product back from you. We will refund standard delivery costs and therefore may not refund the original shipping charges on faulty or damaged goods. Refunds will be provided to you in the currency you paid in. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. We will aim to process returns within 7 days. If you have any queries, please refer to ‘Refunds and Exchanges’ on our website, if you wish to discuss the returns procedure in further detail, please contact us on email@example.com.
8.2 We will reject or reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable, or if the product or the branded packaging such as the hardware box has signs of usage or is damaged (which includes the removal of any protective films or tags), we may send the product(s) back to you or we may reduce your refund to compensate us for its reduced value. Please see ‘Returns and Exchanges’ on the website for full detail.
9. Your right to make changes
If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see “Your rights to end the contract”).
10. Insurance and Delivery
10.1 Ownership. Ownership of any product(s) you order from us shall pass to you on the date and time of the delivery to your nominated address. The product(s) are your responsibility from the time we deliver them to the address you gave us.
10.2 Insurance. We insure each purchase during the time it is in transit until it is delivered to your specified delivery address.
10.3 Signature. We require a signature / name of the person who has placed the order for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes, for example as a gift, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.
10.4 Instalments. We shall be entitled to supply your product(s) in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.
12. Intellectual Property. Unless otherwise stated, all intellectual property rights, (including but not limited to copyright, trade marks, registered and unregistered designs, database rights, domain names and goodwill (“Intellectual Property Rights”) in all content included on our Website, or in relation to our products, are the exclusive property of The Little Blazer Company® or its licensors and is protected by applicable legislation around the world. Any commercial use, including the reproduction, modification, distribution and transmission of any content is strictly prohibited without our written consent.
13 Our Liability To You
13.1 You have certain rights under the law, including that any items you order through our Website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website.
13.2 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract with you.
13.3 We only supply the Product(s) and our Website for domestic and private use. You agree not to use the Product(s) or our Website for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4 In no event shall our maximum aggregate liability exceed the sum you have paid us for the Product(s) in relation to which you have a claim. If you are based in a country that does not permit the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by the laws of that country. Nothing in any warranty given in this clause affects your statutory rights.
13.5 We do not exclude or limit in any way our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, (iii) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), (iv) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples), (v) defective products under the Consumer Rights Act 2015, or (vi) any other liability which cannot be excluded by law.
14. Third Party Links
15. Other Important Terms
15.1 We can transfer our contract with you, so that a different organisation is responsible for supplying your product(s).
15.2 You can only transfer your contract with us to someone else if we agree to this.
15.3 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
15.4 If a court invalidates some of our contract, the rest of it will still apply. If a court or other authority decides that some of these Terms and Conditions are unlawful, the rest will continue to apply.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
16. Disputes and Complaints
16.1 Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our product(s). Please contact us at firstname.lastname@example.org if you have a complaint to make about us or any of our products.
16.2 Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Retail ADR (a trading name of Consumer Dispute Resolution Limited) through their website at http://www.retailadr.org.uk. Retail ADR does not charge you for making a complaint or if you're not satisfied with the outcome you can still go to court.
16.3 You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. You can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
17. Changes to these Terms and Conditions. We may make changes to these Terms and Conditions at any time to reflect changes in legislation, to our products, or our Website. We will notify you of any such change and you have the right to end the contract and receive a refund for any products you have paid for but not received, if you do not agree with the changes made.